The Small Print

The following information details the terms of sale upon which we supply our products and/or services. By purchasing any of these goods or services, you agree to be bound by these terms.

www.patternandpicture.com is a division of Pattern and Picture Ltd registered in England;

Company number: 11711233.
Trading Address: Pattern and Picture ltd, 152-160 City Road, London, EC1V 2NX
VAT number: 316 9644 92

Order Process

Once you have selected the design you love, easily fill in all the details displayed on the product page to get your final quote before adding the order to your basket. This can then be viewed in the checkout area where details such as name, address, contact details and preferred payment method can be included. At this point payment will be required.

Upon Completing your order, you will receive an email containing a visual proof of your artwork as it will be displayed on your wall along with a summary of the total cost of goods. We will aim to send a response to all orders within 24 hours of submission, excluding weekends and bank holidays. Please note that at this stage the order is not obligatory, and you, or we have the right to abandon the contract (see refunds/cancellation for further details). At this point you will also be able to request any changes you wish to the visual proof which has been provided.


Finally once you have reviewed the visual proof and are happy with the proof just drop us an email (within 3 days of receiving visual proof) confirming you wish for us to proceed and we will start producing your artwork.

Payments

We accept the following payment methods: Credit or Debit Card, PayPal, GPay.

Delivery

We will make every effort to deliver orders and services in good time. Our quoted delivery times (3-4 working days from proof approval, for the UK mainland, excluding Northern Ireland, Highlands and Islands) are approximate. We cannot be held responsible for delays or errors as a result of third parties such as courier or postal services.

We will always ensure that the order is securely sealed in rigid packaging. Any damage that the package may incur during transit should be noted upon delivery and signed for as damaged.
The customer is responsible for any customs duties and taxes levied at the point of entry into the destination country.

Right of Cancellation

You have the right to cancel a product or services at any time prior to receiving your order confirmation. Due to the products we sell being bespoke, once the order confirmation has been received and you have approved the visual proof provided the order can no longer be cancelled.

As our products are bespoke you will not be entitled to return these once they have been received unless they are found to be faulty, damaged or incorrect such as artwork has not been produced to the dimension specified or the wrong image has been sent through. You are entitled to a reasonable opportunity to inspect the products and are expected to return the product in its original condition if they are found to be faulty, damaged or incorrect.

If there is a problem with your artwork then simply contact our team and will sort it out as quickly as possible. For us to resolve your problem please provide us with as much information as you can and if possible provide photographs. Once we have established the problem we will send a replacement.


Any products or services with apparent defects caused by Pattern and Picture Ltd will be replaced or refunded. For any issues related to your product please contact Pattern and Picture on hello@patternandpicture.com or alternatively call us on +44 0333 577 5171.

Products or services that become unavailable within the 30 days from payment will be arranged for a later delivery date or refunded according to our refund policy.
This does not affect your statutory rights.

Privacy Policy

When you sign up for an account, request proof or purchase a Pattern & Picture wall artwork, we will securely store some personal data, such as name, email and address, in order to deliver our service to you. We use this data for things like marketing, invoicing and delivering products to you.

We never save your personal data longer than is necessary to complete the function mentioned above and will never share it with any third parties.

If you would like your details to be removed from our files, simply get in touch and let us know.

For full Terms of Sales or Privacy Policy please click here